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Federal Housing Administration (FHA)

                                         Frequently Asked Questions  

----- FHA RESOURCE CENTER BULLETIN BOARD -----

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January 28th, 2015      

As a result of the MIP reduction announced in Mortgagee Letter 15-01 the FHA Resource Center is experiencing high phone and email volume.

1.)  To check the status of your Case Cancellation request please check Case Query in FHA Connection.  Check the “Last Action” field for real time status.  If it has been 3 business days since you submitted a non-urgent Case Cancellation request and the Case Number has not been cancelled  please contact the FHA Resource Center via email at answers@hud.gov or call us at 1-800-CALLFHA. 

2.)  If you are a lender with a closing scheduled within the next 48 hours and your Case Cancellation request has not been processed or you have not submitted your request, please send an Urgent email to answers@hud.gov  so we may prioritize your request: 

  • Include “Urgent” and your Closing Date in the Subject of your email.   Example  Subject Urgent Case Cancellation XXX-XXXXXXX  (Closing Date 1/30/15)                                                                    
  • For single Case Numbers attach a Case Cancellation Form and a request for cancellation on Lender Letterhead following the normal cancellation process located here: http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/lender/origination/case_processing_req or see FAQ 1 below.
  • For multiple Case Numbers (BULK) attach an Excel spreadsheet following the instructions for BULK Cancellations located here: http://portal.hud.gov/hudportal/documents/huddoc?id=p_mipreduction.pdf 
  • To follow up on an Urgent request that has already been submitted, please call 1-800-CALLFHA (1-800-225-5342) and provide your Closing Date. 

3.)  To expedite Case Cancellations for multiple Case Numbers for your lending institution please use the BULK Case Cancellation process located here: http://portal.hud.gov/hudportal/documents/huddoc?id=p_mipreduction.pdf