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FHA Frequently Asked Questions

----- FHA RESOURCE CENTER BULLETIN BOARD -----

HUD Has Awarded National Loan Servicing Support Contract to DEVAL LLC.  (Posted 2/21/2012)

DEVAL LLC shall perform loan servicing support services to include performing a wide range of FHA Insured and Secretary-held first, second and subordinate note and mortgage loan servicing functions.  The servicing functions support the following loan programs: Home Equity Conversion Mortgage (HECM) Insured and HECM Assigned mortgages, Partial Claim mortgages, 235 Recapture and Nehemiah mortgages, Assignment Program mortgages, Asset Control (ACA) Compliance and Enforcement mortgages, Purchase Money mortgages, Good Neighbor Next Door (GNND) mortgages, Hope for Homeowners (H4H), Emergency Home Loan Program (EHLP) and other mortgage programs as implemented.

All correspondence, telephone calls and servicing for Single-Family Secretary-held mortgages transfer to the new servicer effective February 21, 2012. Mortgagees should forward all recorded legal instruments and documents for Secretary-held mortgages previously sent to C&L Service Corporation to:

DEVAL LLC:  Westpoint 1; Suite 300; 1255 Corporate Drive; Irving, Texas 75038

The telephone numbers are as follows:

Toll Free: (877) 622-8525

Local: (469) 647-4450

Local Fax: (469) 647-4451

General email boxes are as follows:

Borrower inquiries: customerservice@deval.us

Payoff requests for Hope for Homeowners mortgages: h4h@deval.us

HECM servicer inquiries: hecmservicing@deval.us

HECM P&P over allowable requests only: p.p@deval.us  Note:  All other over allowable requests continue to be submitted via P260.

EVARS and EClass assistance: support@deval.us


Federal Government and Attorneys General reach Landmark Settlement with Major Banks (Posted 2/13/2012)

49 state attorneys general and the federal government have reached agreement on a historic joint state-federal settlement with the country’s five largest loan servicers:  Ally/GMAC; Bank of America; Citi; JPMorgan Chase; Wells Fargo.  The settlement will provide as much as $25 billion in relief to distressed borrowers and direct payments to states and the federal government.


Information on Proposed Plan to Help Responsible Homeowners (Posted 2/9/2012)

In his State of the Union address, President Obama laid out a Blueprint for an America Built to Last, calling for action to help responsible borrowers and support a housing market recovery. To obtain more information on this proposed plan visit the website here:

Fact Sheet Site: http://www.whitehouse.gov/the-press-office/2012/02/01/fact-sheet-president-obama-s-plan-help-responsible-homeowners-and-heal-h