HUD’S OFFICE OF FIELD POLICY AND MANAGEMENT WINS
W. EDWARDS DEMING AWARD Graduate School USA recognizes HUD’s excellence in workforce development and training
WASHINGTON –This week, the U.S. Department of Housing and Urban Development’s Office of Field Policy and Management (FPM) was presented with the Graduate School USA’s annual W. Edwards Deming Award for a staff training and orientation program to reinforce the use of next generation cloud computing. The W. Edwards Deming Award recognizes impressive workforce development and training initiatives that measurably improve an organization’s performance and impacts its mission.
FPM was selected for implementing its training and orientation program to reinforce the use of cloud computing for tracking and reporting project performance in order to improve its ongoing reporting to Congress and other key constituents.
“This cloud based system has transformed HUD into a 21st century agency – through the use of this cloud system we can now see how our strategic goals are being achieved throughout this great nation and in the unique localities we serve” said Pat Hoban-Moore, Director, Office of Field Policy and Management. “Our staff in Field Policy and Management can now align their daily work to the agency’s strategic plan and understand how they directly impact HUD’s mission.”
The program improved the ability of field-level staff members to track their projects, demonstrate alignment to HUD strategic goals and report on their progress. The complexity of the organizational mission and the geographic distribution of the target populations presented unique challenges, with hundreds of employees in 80 field offices throughout the United States and oversight by 10 regional headquarters. The reporting application is used on a daily basis by FPM staff in the field and at HUD headquarters in Washington, DC.
The cloud based application is used by 100 percent of FPM staff, with 25-30 percent logging in daily to perform project-related work. Numerous field recommendations have resulted in improved reporting to Congress and other critical information recipients.
The award’s namesake is Dr. W. Edwards Deming, who taught at Graduate School USA for 20 years and is considered the father of Total Quality Management. His work incorporated the idea that employees and managers at all levels of private industry and government have a responsibility to cooperate to improve products and services.
HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all.
HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the
need for quality affordable rental homes: utilize housing as a platform for improving quality of life; build
inclusive and sustainable communities free from discrimination; and transform the way HUD does business.
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