HUD's Direct Distribution Center provides documents to the public, HUD clients, and employees. Materials distributed include publications, handbooks, forms, posters; and mortgagee letters, ethics letters, Title 1 letters, and labor relations letters.
Most items can be viewed on-line and are available to download 24 hours per day. Some items must be mailed and will arrive in 7 to 10 business days.
The following information is required to access the system:
User Name: Guest
Also, requests are accepted by telephone. You can contact us Monday through Friday between the hours of 8:00 a.m. and 5:15 p.m. ET on 1-800-767-7468.
The Direct Distribution Center is committed to providing fast, courteous, and quality customer service. If you need any additional assistance, please contact us at (800) 767-7468 or by email.
Access the DDC On-Line Ordering System