you are experiencing difficulty in transmitting upfront or monthly (periodic)
mortgage insurance premium payment batch files to HUD's Secure FTP server, call
HUD's information technology services (HITS) Help Desk at 1-888-297-8689. After
the recorded message starts, press 9.
will need to provide the following information:
HUD Xnnnnn ID for logging on to the Secure FTP server.
group to which the request should be directed: IT Data Center, SysAdmin.
Help Desk personnel will record the information and contact the appropriate technical
personnel. You will be given a ticket number for tracking the resolution of the