Multifamily Housing Clearinghouse (MFHC) is a source of information
on initiatives, programs and policies of HUD's Office of Multifamily
Housing Programs. It can be accessed by dialing 1-800-MULTI-70 (1-800-685-8470).
The line is staffed Monday through Friday from 9:00 a.m. to 5:00
p.m. Eastern Time by customer service representatives trained to
answer questions from the public, to receive requests for Multifamily
publications, and to make appropriate referrals. For example and
depending on the nature of the inquiry, callers could be referred
directly to subsidized rental properties in their area or to their
local Housing Authority. Developers may be referred to Multifamily
Mortgagees. Other callers could be referred to a local HUD Field
Office or to HUD's Office of Inspector General.
800 line also features the Multifamily Housing
Complaint Line, which assists HUD by helping to identify owners
and managers who are not properly maintaining their properties or
who are engaged in illegal practices. Staff address resident concerns
directly, make appropriate referrals, or, if warranted, fax or email
the complaint to the appropriate HUD Field Office for action.
staff also take orders for Office of Multifamily Housing Programs
Resident Rights and Responsibilities, a brochure outlining what
residents of HUD-assisted and -insured properties should expect,
are responsible for and what they should and should not tolerate.
Service Coordination: A How-to Guide, a handbook for owners and
managing agents of housing developments interested in developing
and implementing service coordination under HUD guidelines.