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Homeowner's Fact Sheet
Description of Program

The Manufactured Housing Program regulates the construction of all manufactured (mobile) homes built in the United States. The HUD program also oversees the enforcement of the construction standards working through private inspection agencies and State governments.

HUD Manufacted Home Construction Standards

Manufactured homes are homes built as dwelling units of at least 320 square feet in size with a permanent chassis to assure the initial and continued transportability of the home. All transportable sections of manufactured homes built in the U.S. after June 15, 1976 must contain a certification label (commonly referred to as a HUD Tag) on the home. The label is the manufacturer's certification that the home section is built in accordance with HUD's Manufactured Home Construction and Safety Standards (the Standards). The Standards cover Body and Frame Requirements, Thermal Protection, Plumbing, Electrical, Fire Safety, and other aspects of the home. The Standards are published in the Code of Federal Regulations under 24 CFR Part 3280.

Consumer Complaints

HUD has entered into cooperative agreements with 37 State governments to conduct periodic checks of plant records and to respond to consumer complaints. These State governments each designate a State Administrative Agency (SAA). HUD staff carry out these functions in the other 13 States without SAAs.

If you have any complaints about the performance of your manufactured home that have not been resolved by the retailer where you purchased the home or by the manufacturer that produced the home, you should first contact the SAA where you live, or HUD if you do not live in a State with an SAA. It is important to provide the following information with your complaint:

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Manufacturer's Name, Address and Phone Number
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Dealer's/Retailer's Name, Address and Phone Number 
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Serial Number and Label Number(s) for the home (this information can also be found on the Data Plate
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Date the home was purchased 
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A description of the problem along with copies of any correspondence or contacts with the retailer and the manufacturer to resolve the problem.
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Your name, address and telephone number(s)

Program Management

HUD manages the program from its Headquarters office in Washington, DC  The mailing address is:

U.S. Department of Housing and Urban Development
Office of Manufactured Housing Programs
451 Seventh Street, SW, Room 9168
Washington, DC 20410-8000

The phone number is (202) 708-6423 (toll free number 1-800-927-2891). Consumers may leave a message and request that a staff person return their call. The program office's fax number is 202-708-4213; HUD’s Manufactured Housing staff may also be reached via email at mhs@hud.gov.

Other Related HUD Program Information
 
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Model Manufactured Home Installation Standards, 24 CFR Part 3285
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Manufactured Home Installation Program, 24 CFR Part 3286
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Permanent F
oundations Guide for Manufactured Housing issued September 1996. Available as software or in print from HUDuser.
 
Points of Contact for Questions and Additional Information

Contact the State Administrative Agency where you live, UNLESS you live in one of the following States: AK, CT, DE, HI, IN, KS, MA, MT, NH, OH, OK, VT, or WY. If you live in one of the 13 states listed above, call 1-800-927-2891 (toll free) and the appropriate HUD staff person will return your call. Be sure to give your state and phone number if you leave a message; OR, you may contact HUD via the Internet at: mhs@hud.gov.