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HUD'S Dispute Resolution Program - Make a Request with HUD for Dispute Resolution

The Department of Housing and Urban Development (HUD) provides a Federal Dispute Resolution Program in states that do not have a dispute resolution program in place.  Disputes concerning homes located in the following states are eligible for resolution under HUD’s Dispute Resolution Program:  Alaska, California, Connecticut, Hawaii, Idaho, Indiana, Iowa, Louisiana, Maryland, Massachusetts, Montana, Nebraska, New Jersey, North Dakota, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Vermont, and Wyoming.

Disputes concerning homes located in states with their own dispute resolution program must be resolved in the appropriate State.

The HUD Dispute Resolution Request Form may be used to make a request for dispute resolution with HUD. The following information must be provided in the request:

 -   The name address, and contact information of the homeowner;
 -   The name and contact information of the manufacturer, retailer, and installer of the manufactured home, to the extent available;
 -   The date the report of the alleged defect was made;
 -   The name and contact information of the recipient or recipients of the report of the alleged defect;
 -   The date of installation of the manufactured home affected by the alleged defect; and
 -   A description of the alleged defect.

The address to submit a request for Federal dispute resolution and to ask further questions is:

Office of Manufactured Housing Programs
Office of Risk Management and Regulatory Affairs
US Department of Housing and Urban Development
451 Seventh Street, SW, Room 9168
Washington, DC 20410-8000
Telephone: (202) 708-6423 or (800) 927-2891.
FAX: (202) 708-4213

Requests for the Dispute Resolution Program may also be submitted at mhs@hud.gov.