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HUD   >   Program Offices   >   Housing   >   RMRA   >   MHS   >   HUD Manufactured Housing Standards - Manufactured Home Dispute Resolution Program
Manufactured Home Dispute Resolution Program

Effective February 8, 2008, the Manufactured Home Dispute Resolution Program is available for use in providing the timely resolution of disputes between manufacturers, retailers and installers of manufactured homes regarding responsibility, and for the issuance of appropriate orders for the correction or repair of defects in manufactured homes. Defects in homes must be reported during the one-year period beginning on the date of installation to qualify for resolution under the Manufactured Home Dispute Resolution Program.

Effective February 8, 2008, at the time of signing a contract for the sale or lease of a manufactured home, the purchaser must be provided with a retailer's dispute resolution notification and each home must be sold or leased with a manufacturer's dispute resolution notification located in the home's consumer manual.

If a problem arises with a manufactured home, the first contact should be the retailer. Most problems can be eliminated quickly. If the retailer cannot help, the second contact should be the manufacturer. Manufacturers, for the most part, are quick to respond to problems.

It is important to put a report of a defect in writing so that there will be proof of date of delivery. Also, make a copy to keep with your records. After reporting an alleged defect, the reporting party or homeowner is encouraged to allow time for a satisfactory resolution of the reported defect before initiating the Manufactured Home Dispute Resolution Program.

If a satisfactory resolution of the reported defect is not obtained, there are offices within most state governments that offer remedies through dispute resolution programs.

There are 27 States with established dispute resolution programs. To find the contact for your state, use the table below and click on your state's abbreviation.

 

 

 AL

 

AK

 

AZ

 

AR

 

CA

 

CO

 

CT

 

DE

 

DC

 

FL

 

GA

 

HI

 

ID

 

IL

 

IN

 

IA

 

KS

 

KY

 

LA

 

ME

 

MD

 

MA

 

MI

 

MN

 

MO

 

MS

 

MT

 

NE

 

NV

 

NH

 

NJ

 

NM

 

NY

 

NC

 

ND

 

OH

 

OK

 

OR

 

PA

 

RI

 

SC

 

SD

 

TN

 

TX

 

UT

 

VT

 

VA

 

WA

 

WV

 

WI

 

WY

 

Home

 

If you have further questions, you may contact the:

Office of Manufactured Housing Programs
Office of Regulatory Affairs and Manufactured Housing
US Department of Housing and Urban Development
451 Seventh Street, SW, Room 9168
Washington, DC 20410-8000
Telephone: (202) 708-6423 or (800) 927-2891

FAX: (202) 708-4213

ALABAMA
Tommy Colley, Program Manager
Alabama Manufactured Housing Commission
350 S. Decatur Street
Montgomery, AL 36104-4306
PH: (334) 242-4036 ext. 22
FAX: (334) 240-3178

ARIZONA
Debra Blake, Deputy Director
Arizona Department of Building and Fire Safety
Office of Manufactured Housing
1110 West Washington, Suite 100
Phoenix, AZ 85007-2957
PH:(602) 364-1003
FAX: (602) 364-1052


ARKANSAS
Aaron Howard, ASQ CQA
Inspector Supervisor
Arkansas Manufactured Home Commission
101 E. Capitol, Suite 210
Little Rock, AR 72201
PH:(501) 324-9032
FAX: (501) 683-3638

COLORADO
Rick Hanger, Manager
Housing Technology and Standards Section
Department of Local Affairs,
Division of Housing
1313 Sherman Street, #321
Denver, CO 80203-2244
PH: (303) 864-7833
FAX: (303) 864-7857

DELAWARE
David C. Mangler, Director
Department of State
Division of Professional Regulation
Delaware Manufactured Home Installation Board
861 Silver Lake Blvd., Suite 203
Dover, Delaware 19904
PH: (302) 744-4501
FAX: (302) 739-2711

Designee: Sandy Wagner

FLORIDA
Chuck Smith, Program Manager

Bureau of Mobile Homes and RV Construction
Division of Motor Vehicles
Department of Highway Safety and Motor Vehicles
2900 Apalachee Parkway, Mail Stop 66
Tallahassee, FL 32399-0640
PH: (850) 617-2808
FAX: (850) 617-5191


GEORGIA
Chris Stephens, Assistant State Fire Marshal
Suite 620 West Tower
2 Martin Luther King Jr. Drive
Atlanta, GA 30334
PH: (404) 656-9498
FAX: (404) 657-6971

KANSAS
Alfanzo K. Dorsey, Program Manager 
Kansas Housing Resources Corporation
611 S. Kansas Avenue, Suite 300
Topeka, Kansas 66603-3812
PH: (785) 217-2043
FAX: (785) 232-8084

Designee: Ryan Vincent
Deputy Director/General Counsel

PH: (785) 217-2001
FAX: (785) 232-8084

KENTUCKY
Kevin Carlin, Technical Advisor Manager
Department of Housing, Building, and Construction
Building Code Enforcement
Manufactured Housing Division
101 Sea Hero Road, Suite 100
Frankfort, KY 40601
PH: (502) 573-1795, ext.425
FAX: (502) 573-1059

MAINE
Robert LeClair, Executive Director
Maine Manufactured Housing Board
35 State House Station
Augusta, ME 04333-0035
PH: (207) 624-8678
FAX: (207) 624-8637


MICHIGAN
Todd Cordill, NCARB
Chief, Plan Review and Building Division

Michigan Department of Licensing and Regulatory Affairs
Bureau of Construction Codes

P.O. Box 30254
Lansing, MI 48909

PH: (517) 241-9317
FAX: (517) 241-9308


MINNESOTA
Randy Vogt, Administrator
Minnesota Dept. of Labor and Industry

Construction Codes and Licensing Division
Manufactured Structures Section
443 Lafayette Road N.

St. Paul, MN 55155-4341
PH: (651) 284-5875
FAX: (651) 284-5749

MISSISSIPPI
Ricky Davis, Fire Marshal, State Chief Deputy 
Manufactured Housing Division

State Fire Marshal's Office
Woolfolk State Office Building
660 North Street, Suite 100B

Jackson, MS 39202

Mailing Address
P.O. Box 79

Jackson, MS 39205
PH: (601) 359-1061
FAX: (601) 359-1076


MISSOURI
David Freeman, Manufactured Housing Program Manager
Missouri Public Service Commission
Manufactured Housing and Modular Units Program
200 Madison Street, Suite 500
P.O. Box 360
Jefferson City, MO 65102-3254
PH: (800) 819-3180
FAX: (573) 522-2509

NEVADA
Jim deProsse, Administrator
Department of Business and Industry
Manufactured Housing Division
1535 Old Hot Springs Road, Suite 60
Carson City, NV 89706
PH: (775) 687-2060
FAX: (775) 687-5521

NEW HAMPSHIRE
Louise Lavertu, Executive Director
New Hampshire Joint Board
121 South Fruit Street
Concord, NH 03301
PH: (603) 271-2219
FAX: (603) 271-6990

NEW MEXICO
Jesus O. Carrasco, Field Operations Manager
Regulation and Licensing Department
Construction Industries Division and
Manufactured Housing Division
505 S. Main Street, Suite 118
Las Cruces, NM 88004

Mailing Address:
P.O. Box 939

Las Cruces, NM 88004
PH: (505) 490-2998
FAX: (575) 524-6319


NEW YORK

Brian Scot Tollisen, PE
Assistant Director for Regional Services
Building Standards and Codes Divisions
NYS Department of State
One Commerce Plaza
99 Washington Avenue, Suite 1160
Albany, NY 12231-0001
PH: (518) 474-4073
FAX: (518) 486-4487

NORTH CAROLINA
Joseph H. Sadler, Jr., PE
Deputy Director
Manufactured Building Division
Office of the State Fire Marshal
NC Department of Insurance
322 Chapanoke Road, Suite 200
Raleigh, NC 27603-3415

Mailing Address
1202 Mail Service Center
Raleigh, NC 27699-1202
PH: (919) 661-5880 ext. 215
FAX: (919) 662-4405


Designee: C. Patrick Walker, PE
Technical Service Manager

PH: (919) 661-5880 ext 220
FAX: (919) 662-4405

OHIO
Janet Williams, Interim Executive Director
Ohio Manufactured Homes Commission
5100 Park Center, Suite 103
Dublin, Ohio 43017
PH: (614) 734-6010
FAX: (614) 734-6012


OKLAHOMA
John W. Maile
Oklahoma Used Motor Vehicle and Parts Commission
2401 NW 23rd Street, Suite 57
Oklahoma City, OK 73107
PH: (405) 521-3600
FAX: (405) 521-3604

OREGON
Shane Sumption
Manager, Field Services Section

Department of Consumer and Business Services
Building Codes Division
1535 Edgewater Street NW

Mailing Address
P.O. Box 14470
Salem, OR 97309-0404
PH: (503) 378-2015
FAX: (503) 378-4101

Designee:

Richard J. Baumann

Policy Analyst, SAA Coordinator
Building Codes Division
PH: (503) 373-7559

SOUTH DAKOTA
Paul Merriman

South Dakota Department of Public Safety
Office of State Fire Marshal
118 West Capitol Avenue
Pierre, SD 57501-2000
PH: (605) 773-3562
FAX: (605) 773-6631

TEXAS
Amy Morehouse, General Counsel
Texas Department of Housing and Community Affairs
Manufactured Housing Division
1106 Clayton Lane, Suite 270W
Austin, TX 78723

Mailing Address
P.O. Box 12489
Austin, TX 78711-2489

PH: (512) 475-1604
FAX: (512) 936-9635


VIRGINIA
Cindy Davis, State Building Codes Director
Division of Building and Fire Regulation
VA Department of Housing and Community Development
Main Street Centre
600 East Main Street, Suite 300
Richmond, VA 23219
PH: (804) 371-7150
FAX: (804) 371-7092


WASHINGTON
Dean Simpson, FAS and Compliance Chief
Factory Assembled Structures
Department of Labor and Industries
Installer/SAA Program
7273 Linderson Way SW
Tumwater, WA 98501-4420

Mailing Address
P.O. Box 44420
Olympia, WA 98501-4420

PH: (360) 902-5571
FAX: (360) 902-5229

Designee: John McMillan

State of Washington
Department of Labor and Industries
FAS Technical Specialist
SAA/Installer Certification

PH: (360) 902-5225
FAX: (360) 902-5229

WEST VIRGINIA
Mitch Woodrum, Director
West Virginia Division of Labor - Licensing
State Capitol Complex
Building 6, Room B-749
Charleston, WV 25305
PH: (304) 558-7890, ext. 237
FAX: (304) 558-2447


Alternate: Tom Seletyn, Supervisor
(304) 558-7890