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HUD   >   Program Offices   >   Housing   >   RMRA   >   MHS   >   HUD Manufactured Housing - State Administrative Agencies
How and Where to File a Complaint
Manufactured Housing and Standards: State Administrative Agencies (SAAs)

All residential manufactured (mobile) homes must comply with the Federal Manufactured Home Construction and Safety Standards. Since June 15, 1976, manufacturers have confirmed compliance with the Standards by attaching a red certification label to the back of each transportable section of a home produced.

The extent to which HUD can help a homeowner resolve a complaint depends on the seriousness of the problem. In cases where safety-related defects in homes create an unreasonable risk of injury or death to the occupants, manufacturers must correct the defect in a short period. HUD cannot require correction unless the defects were introduced into the home during the manufacturing process. For issues related to the on-site installation of a manufactured home, HUD’s Manufactured Home Installation Program ensures that participating states have a minimum installation standard and functioning installation program.

If a problem arises with a manufactured home, the first contact should be with the retailer. Most problems can be eliminated quickly. If the retailer cannot help, the second contact should be with the manufacturer. Manufacturers, for the most part, are quick to respond to consumers.

It is important to put a complaint in writing. Also, make a copy to keep with your records. The letter should include the serial number of the home with a list of the problems. List any known factors that contributed to the problem. Also list any secondary issues related to the problem.

If the retailer and the manufacturer do not resolve your concerns, there are offices within most state governments with staff that are knowledgeable about manufactured housing construction and related issues. There are 37 States participating with HUD in a State and Federal partnership to regulate and enforce the Federal manufactured housing program in their state. Many state governments regulate all, or part, of the manufactured housing industry in the state. Some areas that may be regulated in your state are retailers, transporters and installers.

To find the contact for your state, use the table below and click on your state's abbreviation.

 

 

 AL

 

AK

 

AZ

 

AR

 

CA

 

CO

 

CT

 

DE

 

DC

 

FL

 

GA

 

HI

 

ID

 

IL

 

IN

 

IA

 

KS

 

KY

 

LA

 

ME

 

MD

 

MA

 

MI

 

MN

 

MO

 

MS

 

MT

 

NE

 

NV

 

NH

 

NJ

 

NM

 

NY

 

NC

 

ND

 

OH

 

OK

 

OR

 

PA

 

RI

 

SC

 

SD

 

TN

 

TX

 

UT

 

VT

 

VA

 

WA

 

WV

 

WI

 

WY

 

--- 

 If your state does not participate in the Federal program, or if you cannot get a resolution through these contacts, you may contact the:

Office of Manufactured Housing Programs
U.S. Department of Housing and Urban Development
451 Seventh Street, SW, Room 9164
Washington, DC 20410-8000
Telephone: (202) 708-6423 or (800) 927-2891

FAX: (202) 708-4213

ALABAMA
Elwyn Thomas, Administrator
Alabama Manufactured Housing Commission
350 South Decatur Street
Montgomery, AL 36104-4306
PH: (334) 242-4036 ext. 25
FAX: (334) 240-3178


Designee:
Tommy Colley
Program Manager
PH: (334) 242-4036 ext. 22

ARIZONA
Debra Blake, Deputy Director
Arizona Department of Fire, Building, and Life Safety
Office of Manufactured Housing
1110 West Washington, Suite 100
Phoenix, AZ 85007-2957
PH: (602) 364-1003
FAX: (602) 364-1052


ARKANSAS
Whit Waller, Director
Arkansas Manufactured Home Commission
101 E. Capitol Avenue, Suite 210
Little Rock, AR 72201
PH:(501) 324-9032
FAX: (501) 683-3638

CALIFORNIA
Kevin Cimini, Program Manager
Department of Housing and Community Development
Manufactured and Factory-built Housing Program
2020 W. El Camino Avenue, Suite 200
Sacramento, CA 95833


Mailing Address:
P.O. Box 31
Sacramento, CA 95812-0031
PH: (916) 445-3338
FAX: (916) 263-4713

COLORADO
Rick Hanger, Manager
Housing Technology and Standards Section

Department of Local Affairs, Division of Housing
1313 Sherman Street, #321
Denver, CO 80203-2244
PH: (303) 864-7833
FAX: (303) 864-7857

Complaints:
Beverly Bayley
PH: (303) 864-7836


FLORIDA
Chuck Smith, Program Manager

Bureau of Mobile Homes and RV Construction
Division of Motor Vehicles
Department of Highway Safety and Motor Vehicles
2900 Apalachee Parkway, Mail Stop 66
Tallahassee, FL 32399-0640
PH: (850) 617-2808
FAX: (850) 617-5191


Complaints:
Vickie Ladd
PH: (813) 612-7116


Labels: Chuck Smith:

GEORGIA
Chris Stephens, Assistant State Fire Marshal
Manufactured Housing Division
State Fire Marshal's Office
#2 Martin Luther King Jr. Drive, #620 West Tower
Atlanta, GA 30334

PH: (404) 656-3687
FAX: (404) 657-6971

Complaints:
Nicole Cole

PH: (404) 656-9498

IDAHO
Steve Keys, Deputy Administrator - Operations
State of Idaho
Division of Building Safety
1090 E. Watertower Street
Meridian, ID 83642

PH: (208) 332-8986
FAX: (208) 855-2164

 ILLINOIS
Justin DeWitt, P.E. LEED AP
Chief of General Engineering
Division of Environmental Health
Illinois Department of Public Health
525 West Jefferson Street
Springfield, IL 62761
PH: (217) 782-5830
FAX: (217) 785-5897

Designee:
John D. Reilly, Jr., P.E., SAA Administrator

PH: (217) 785-3043
FAX: (217) 785-0253


IOWA
Rich Bolten, Manufactured Housing Coordinator
State Fire Marshal Division
215 E. 7th Street
Des Moines, IA 50319-0047
PH: (515) 725-6157
FAX: (515) 725-6140

KENTUCKY
Kevin Carlin, Technical Advisor Manager
Department of Housing, Building, and Construction
Building Code Enforcement
Manufactured Housing Division
101 Sea Hero Road, Suite 100
Frankfort, KY 40601
PH: (502) 573-1795 ext. 425
FAX: (502) 573-1059


LOUISIANA
H. Butch Browning, SAA Director/Administrator
State Fire Marshals Office
Manufactured Housing Division
8181 Independence Blvd.

Baton Rouge, LA 70809
PH: (225) 925-4911 or 1 (800) 256-5452

FAX: (225) 925-3813

MAINE
Robert LeClair, Executive Director
Maine Manufactured Housing
Department of Professional and Financial Regulations
35 State House Station
Augusta, ME 04333-0035
PH: (207) 624-8612
FAX: (207) 624-8637

MARYLAND
Ed Landon, Director
Maryland Code Administration
Dept. of Housing and Community Development
100 Community Place
Crownsville, MD 21032-2023
PH: (410) 514-7444
FAX: (410) 987-8902

Designee:
Charles Cook

PH: (410) 514-7220

MICHIGAN
Irvin J. Poke, AIA
Director
Bureau of Construction Codes
P.O. Box 30254
Lansing
, MI 48909
PH: (517) 241-9302
FAX: (517) 241-9570


MINNESOTA
Scott McLellan, Director
Minnesota Department of Labor and Industry

Construction Codes and Licensing Division
443 Lafayette Road North
St. Paul, MN 55155-4341
PH: (651) 284-5869
FAX: (651) 284-5749

Designee:
Randy Vogt

PH: (651) 284-5875

MISSISSIPPI
Ricky Davis, Fire Marshal, State Chief Deputy
Manufactured Housing Division

State Fire Marshal's Office
Woolfolk State Office Building
660 North Street, Suite 100B
Jackson, MS 39202

Mailing Address:
P.O. Box 79
Jackson, MS 39205

PH: (601) 359-1061
FAX: (601) 359-1076

Designee:
James Jackson
PH: (601) 359-1061


MISSOURI
Blake Eastwood, Manufactured Housing Program Manager

Missouri Public Service Commision
Manufactured Housing and Modular Units Programs
200 Madison Street, Suite 500
P.O. Box 360
Jefferson City, MO 65102-3254
PH: (800) 819-3180
FAX: (573) 522-2509

NEBRASKA
Mark Luttich, Director
Housing and Recreational Vehicle Department
Nebraska Public Service Commission
1200 "N" Street, 300 The Atrium
Lincoln, NE 68508

Mailing Address:
P.O. Box 94927
Lincoln, NE 68509-4927
PH: (402) 471-0518
FAX: (402) 471-7709

NEVADA
Jim deProsse, Administrator
Department of Business and Industry
Manufactured Housing Division
1535 Old Hot Springs Road, Suite 60
Carson City, NV 89706
PH: (775) 687-2060
FAX: (775) 687-5521

Designee:
Gary Childer, CPM
Supervising Compliance Investigator
Manufactured Housing Division
2501 East Sahara, Suite 204
Las Vegas, NV 89104
PH: (702) 486-4138
FAX: (702) 486-4309

NEW JERSEY
Michael Baier, Acting Chief
Bureau of Code Services
Division of Codes and Standards
Department of Community Affairs
101 South Broad Street
P.O. Box 816
Trenton, NJ 08625-0816
PH: (609) 984-7974

FAX: (609) 292-7084

Designee:
Melinda Reisner
Manager Industrialized Building Unit
PH: (609) 633-6728

NEW MEXICO
Jesus O. Carrasco, Field Operations Manager
Regulation and Licensing Department
Construction Industries Division and 

Manufactured Housing Division
505 S. Main Street, Suite 118
Las Cruces, NM 88004

Mailing Address:
P.O. Box 939
Las Cruces, NM 88004
PH: (505) 490-2998
AX: (575) 524-6319

NEW YORK
Timothy G. King, C.P.C.A.
Code Compliance Specialist 2
Code Enforcement and Administration
NYS Department of State
One Commerce Plaza
99 Washington Avenue, Suite 1160
Albany, NY 12231-0001
PH: (518) 474
-4073
FAX: (518) 486-4487

Alternate:
Gerard A. Hathaway, R.A.
Senior Building Construction Engineer
Acting Assistant Director for Techncial Services

 

NORTH CAROLINA
Joseph H. Sadler, Jr., P.E.
Deputy Director
Manufactured Building Division

Office of the State Fire Marshal

NC Department of Insurance
322 Chapnoke Road, Suite 200
Raleigh, NC 27603-3415

Mailing Address:
1202 Mail Service Center
Raleigh, NC 27699-1202
PH: (919) 661-5880 ext 215
FAX: (919) 662-4405


NORTH DAKOTA
Paul Govig, Director
North Dakota Department of Commerce
Division of Community Services
1600 East Century Avenue, Suite 2
P.O. Box 2057
Bismark, ND 58502-2057
PH: (701) 328-5300
FAX: (701) 328-5320

Designee:
Rory J. Hoffmann

North Dakota Department of Commerce
Division Of Community Services
106 6th Avenue NE, Suite B1
Medina, ND 58467-7205

PH: (701) 486-3330
FAX: (701) 486-3329

OREGON

Mark S. Long, Administrator
Department of Consumer and Business Services
Building Codes Division
1535 Edgewater Street, NW
Salem, OR 97304-4635
PH: (503) 378-4133
FAX: (503) 378-2322

Mailing Address:
P.O. Box 14470
Salem, OR 97309-0404


Designee:
Shane Sumption

Manager Field Services Section
PH: (503) 378-2015
FAX: (503) 378-4101

SAA Contact:
Richard J. Baumann

Policy Analyst
SAA Coordinator
Building Codes Division

PH: (503) 373-7559

PENNSYLVANIA
Mark Conte, Director
Factory Housing and Building Standards 
PA Department of Community and Economic Development
Commonwealth Keystone Building
400 North Street, 4th Floor

Harrisburg, PA 17120-0225
PH: (717) 720-7416
FAX: (717) 783-4663

RHODE ISLAND
John Leyden, Building Commissioner
State Of Rhode Island Building Code Commission
One Capitol Hill
Providence, RI 02908-5859
PH: (401) 222-3529
FAX: (401) 222-2599

Designee:
Alfred Cocce

PH: (401) 222-6340

SOUTH CAROLINA
Roger K. Lowe, MCP CBO, Administrator
South Carolina Building Codes Council 
SC Contractors' Licensing Board
SC Manufactured Housing Board
South Carolina Department of Labor,
  Licensing, and Regulation

110 Centerview Drive
Columbia, SC 29211
PH: (803) 896-4682
FAX: (803) 896-4814

Mailing Address:
P.O. Box 11329
Columbia, SC 29211-1329

SOUTH DAKOTA
Paul Merriman
South Dakota Department of Public Safety
Office of State Fire Marshal
118 West Capitol Avenue
Pierre, SD 57501-2000
PH: (605) 773-3562
FAX: (605) 773-6631

TENNESSEE
Darlene Warren, Director of Manufactured Housing
Department of Commerce and Insurance
State Fire Marshal's Office
State of Tennessee
500 James Robertson Parkway, Tenth Floor
Nashville, TN 37243-1162
PH: (615) 741-7192
FAX: (615) 741-9388

 
TEXAS
Joe Garcia, Executive Director
Manufactured Housing Division
TX Department of Housing and Community Affairs
Twin Towers Office Center

1106 Clayton Lane, Suite 270W
Austin, TX 78723

Mailing Address:

P.O. Box 12489
Austin, TX 78711-2489

PH: (512) 475-4999 or (800) 500-7074
FAX: (512) 475-0495

Designee:
Cindy 
Bocz, Administrator
PH: (512) 475-2884
FAX: (512) 463-7951

UTAH
Dan S. Jones, Bureau Manager
State of Utah
Div. of Occupational and Professional Licensing
P.O. Box 146741
160 E. 300 South
Salt Lake City, UT 84111-6741
PH: (801) 530-6720
FAX: (801) 530-6511

Alternate:
Sharon Smalley, Board Secretary
PH:  (801) 530-6163

VIRGINIA
Cindy Davis, State Building Codes Director 
Division of Building and Fire Regulation
VA Department of Housing and Community Development
Main Street Centre
600 East Main Street, Suite 300
Richmond, VA 23219
PH: (804) 371-7150
FAX: (804) 371-7092

Designee:
Lorenzo Dyer

PH: (804) 371-7163

WASHINGTON
Dean Simpson, FAS and Compliance Chief
Factory Assembled Structures
Department of Labor and Industries
Installer/SAA Program
7273 Linderson Way SW
Tumwater, WA 98501-5414

Mailing Address:
P.O. Box 44420
Olympia, WA 98504-4220

PH: (360) 902-5571
FAX: (360) 902-5229

Designee:
John McMillian
SAA/Installer Certification
PH: (360) 902-5225


WEST VIRGINIA
Mitch Woodrum, Director
State Capitol Complex
Building 6, Room B-749
Charleston, WV 25305
PH: (304) 558-7890
FAX: (304) 558-2447

Alternate:
Tom Seletyn, Supervisor

PH: (304) 558-7890

WISCONSIN
Steve Dobratz, Section Chief 
Wisconsin Department of Safety and
   Professional Services

2331 San Luis Place
Green Bay, WI 54304
PH: (608) 266-2112 or (877) 617-1565
FAX: (920) 492-5604