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HUD Office of Housing Counseling

CMS Technical Support

If you need assistance during the development process, or want to report technical issue, please contact the HUD National Help Desk at
(888) 297-8689 or (202) 708-3300
and choose option 9.

Tell the Help Desk specialist that you need assistance with application
ARM (F11M) - Agency Reporting Module.

Provide the following information:

  • Your name
  • Phone number
  • E-mail address
  • Name of your Client Management System (CMS)
  • Login ID - If you do not have Login ID, or it is not registered with the HUD National Help Desk, they will use "HCS-ARM Customer" as the general contact record
  • Brief description of the issue.

Please ensure that the ticket is routed to the "HSGN - HCS - ARM" group.

Help Desk hours are 7:00 a.m. to 8:00 p.m. ET (4:00 a.m. to 5:00 p.m. PT).

Return to CMS Requirements Guidance web page.