Tell the Help Desk specialist that you need assistance with application
HCS (F11) - Housing Counseling System.
Provide the following information:
- Your name
- Phone number
- E-mail address
- Name of your organization
- HCS agency ID if applicable
- Login ID - If you do not have Login ID, or it is not registered with the HUD National Help Desk, they will use "HCS-ARM Customer" as the general contact record
- Brief description of the issue.
Please ensure that the ticket is routed to the "HSGN - HCS - ARM" group.
Help Desk hours are 7:00 a.m. to 8:00 p.m. ET (4:00 a.m. to 5:00 p.m. PT).