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HUD   >   Program Offices   >   Housing   >   Single Family   >   Housing Counselors   >   HUD Housing Counseling System (HCS) Technical Support
HUD Office of Housing Counseling
Housing Counseling System (HCS)
Technical Support:
Please report all technical issues or problems to your designated HUD contact first. If HUD contact is unable to provide assistance, report technical issue or system error to the HUD National Help Desk at (888) 297-8689 or (202) 708-3300 and choose option 9.

Tell the Help Desk specialist that you need assistance with application
HCS (F11) - Housing Counseling System.

Provide the following information:

  • Your name
  • Phone number
  • E-mail address
  • Name of your organization
  • HCS agency ID if applicable
  • Login ID - If you do not have Login ID, or it is not registered with the HUD National Help Desk, they will use "HCS-ARM Customer" as the general contact record
  • Brief description of the issue.

Please ensure that the ticket is routed to the "HSGN - HCS - ARM" group.

Help Desk hours are 7:00 a.m. to 8:00 p.m. ET (4:00 a.m. to 5:00 p.m. PT).