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HUD   >   Program Offices   >   Housing   >   Single Family   >   National Servicing Center   >   Mortgagee Compliance Manager (MCM)
Mortgagee Compliance Manager (MCM) Information

HUD has centralized its Mortgagee compliance functions into a single point of contact, designated as the Mortgagee Compliance Manager (MCM) (see Mortgagee Letter 10-16 for further information). The installation of the Mortgagee Compliance Manager is the first phase implemented under the new M&M III property disposition procedures.  ML 10-16 also introduced HUD's Internet portal, P260. Under M&M III, all documentation related to Mortgagee compliance must now be electronically scanned and uploaded into P260.  ML 2015-23 introduced HUD’s new Mortgagee Compliance Manager, Information Systems Networks, Corp., (ISN) and provided the contractor’s mailing address and contact information. 

Mortgagees - if you have discovered reporting issues within SFDMS that might be causing loans not to appear in the P260 Portal, please e-mail a request for assistance to  For additional direction on how to locate loans in the P260 Portal, please contact the Yardi Help Desk

As a reminder for P260 access:

Mortgagees - You will be required to be the primary SuperUser and to set up access for any vendor or agent you use in managing your Property Preservation & Protection work. Per the instructions and requirements under ML 2009-42, the Mortgagee remains fully responsible for proper servicing as the actions of the servicer/agent will be considered to be the actions of the Mortgagee. You may assign your vendor/agent a SuperUser status in the P260 Portal and, in turn, they will have the access needed to set up their staff assigned to your company's preservation work.

Vendors/Agents - Your lender must give you access to the P260 Portal. Your access can be that of a SuperUser so you may provide access to your staff. Additionally, you must have a separate login for each lender you represent or for which you need access into the P260 Portal.

Information Systems Networks, Corp., (ISN) can be reached at:

Shepard Mall Office Complex
2401 NW 23rd Street, Suite 1D
Oklahoma City, OK 73107
Toll Free: (888) 619-7835
FAX: (405) 602-1520


ISN Emails:

ISN Customer Service:

Reconsideration/Rescission Requests - Demands/Reconveyances:

Voluntary Reconveyances:

Re-Acquisition (return a property to HUD inventory):

Notification of Violations:

HECM (Reverse Mortgages) Overallowables: