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HUD   >   Program Offices   >   Housing   >   Single Family   >   National Servicing Center   >   HUD Loss Mitigation Training
FHA Servicing & Loss Mitigation 
Classroom and Webinar Training
Early Delinquency Servicing Activities and HUD's Loss Mitigation Training

Classroom Schedule

Training Dates
Registration Deadline
June 14-15, 2016 Waitlist
August 23-24, 2016 Waitlist

FHA's National Servicing Center offers classroom training at the Oklahoma Field Office in Oklahoma City, OK.  This training is open to HUD-approved mortgagees, HUD-approved Housing Counselors, and Nonprofit Housing Counselors.  For-profit Housing Counselors are not permitted to attend this training. The training covers a broad range and includes full coverage of the Single Family Housing Policy Handbook 4000.1, Servicing and Loss Mitigation Section, including:  Delinquencies, Defaults, Mortgage Collection Activities and  HUD's Loss Mitigation Waterfall Program.  Additionally, overviews will be presented pertaining to Extension of Time Requests and Variances and the Single Family Default Monitoring System. 

The remaining live classroom training sessions are currently waitlisted.  To be placed on the waitlist, please send an email to: eclass@hud.gov.   Please include your name, company, job title, phone number, and training session date you would like to attend. 

There is no registration fee. Space is limited to 45 participants; registration is first come, first served.  "Duplicate" registrations will not be permitted.  Class sign-in begins at 8:00 a.m.  The classroom training will begin promptly at 8:30 a.m. and continue to 4:00 p.m. each day.  Dress is business casual.

For technical issues with the registration process, please email:  hud-it@novadconsulting.com.

Should you not be able to attend after registering, or if you have any questions, please email: eclass@hud.gov.


Webinar Schedule

All participants must register via the registration links below. We encourage all staff engaged in the Loss Mitigation process from collections to claims to attend. These webinars provide a detailed overview of HUD’s Loss Mitigation options and process workflows.  ALL REGISTRATION REQUESTS MUST BE SUBMITTED AT LEAST 1 HOUR PRIOR TO THE START OF THE WEBINAR. 

Webinar Title: Webinar I:  Overview HUD Early Delinquency Activities and Loss Mitigation Programs 
Date/Time: Wednesday, May 18, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/8199476397161239300
Description: FHA’s National Servicing Center will provide an overview of FHA-Approved Servicer requirements including:  early delinquency activity, timelines, general loss mitigation, and collection best practices.
Special Instructions: This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar Title: Webinar II.1: HUD Loss Mitigation - Home Retention Options
Date/Time: Wednesday, May 25, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/1024292212713696516
Description: FHA's National Servicing Center will provide guidance on HUD’s Loss Mitigation Home Retention Options – Special Forbearance and Loan Modification. Topics include: the features and benefits of each option; how to review, qualify, and process each option; and the actions required to comply with HUD.
Special Instructions: This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar  Title:

Webinar II.2: HUD Loss Mitigation - Home Retention Options (FHA-HAMP)
Date/Time: Wednesday, June 1, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/6065836700066732548
Description: FHA's National Servicing Center will provide guidance on HUD’s FHA-HAMP Loss Mitigation Home Retention Option. Topics include: how to review, qualify, and process the FHA-HAMP option; and the actions required to comply with HUD.
Special Instructions:

This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar Title:

Webinar III: HUD Loss Mitigation – Home Disposition Options
Date/Time: Wednesday, June 8, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/851092743060055300
Description: FHA's National Servicing Center will provide guidance on HUD’s Loss Mitigation Home Disposition Options - The Pre-Foreclosure Sale Program and Deed-in-Lieu. Topics include: the features and benefits of each loss mitigation home disposition option; how to review, qualify, and process each option; and the actions required to comply with HUD.
Special Instructions: This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar Title: Webinar IV: Neighborhood Watch System - Servicer Tools
Date/Time: Wednesday, June 22, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/8988766316718623236
Description: FHA's National Servicing Center will provide an overview of how FHA-Approved Servicers can utilize HUD’s Neighborhood Watch system.  Topics include: system access, servicing reports available, and how to utilize the case detail information available in Neighborhood Watch with the Loss Mitigation review process.
Special Instructions: This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar  Title:

Webinar V.1:  SFDMS - Reporting Basics
Date/Time: Wednesday, June 29, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/1085385476799671044
Description: FHA's National Servicing Center will provide guidance to FHA Servicers covering the basics of reporting information on defaulted FHA loans to HUD through the Single Family Default Monitoring System (SFDMS). Topics include: deadlines, EDI files vs. manual reporting, reporting resources.
Special Instructions: This webinar will focus exclusively on SFDMS reporting requirements and is open to all FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar Title:

Webinar V.2:  SFDMS - Reporting Examples
Date/Time: Wednesday, July 13, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/5280097103555815428
Description: FHA's National Servicing Center will provide FHA-Approved Servicers an opportunity to review various default scenarios and the SFDMS reporting that should be associated with each scenario. Examples will include: Default, Loss Mitigation, Bankruptcy, and Foreclosure.
Special Instructions: This webinar will focus exclusively on SFDMS reporting requirements and is open to all FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar Title: Webinar V.3:  SFDMS - Errors
Date/Time: Wednesday, July 20, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/2245957383312622084
Description: FHA's National Servicing Center will provide FHA-Approved Servicers the opportunity to review what causes fatal and non-fatal errors in SFDMS reporting, and what can be done to prevent or fix the problems.  Servicers will also learn how SFDMS reporting affects their TRS II score.
Special Instructions: This webinar will focus exclusively on SFDMS reporting requirements and is open to all FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov

 

Webinar  Title:

Webinar VI: HUD Extension of Time and Variance Request System (EVARS) Training
Date/Time: Wednesday, July 27, 2016 2:00 PM - 4:00 PM EST
Event Location: On-line Webinar - No Fee
Registration Link: https://attendee.gotowebinar.com/register/3553530695924334340
Description: FHA’s National Servicing Center will enhance the Lender's understanding of HUD's minimum time requirements for submission of an extension of time request, as well as the Lender’s understanding of when a variance from HUD’s policy is required.  Topics to be covered include:  types of extensions and variances, events that affect the First Legal Deadline, system access, and how to submit both an Extension of Time Request and Variance.
Special Instructions: This webinar is open to FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov
NSC Training News
At this time, only the "Extension of Time Requests and Variances (Module 9)" is available from the EClass system. All other modules are temporarily unavailable. We apologize for the inconvenience.

The EClass System provides web-based training to HUD-approved loan servicers and Housing Counseling Agencies, nonprofit Housing Counseling Agencies, and HUD staff, including FHA's Home Affordable Modification Program.   Read Mortgagee Letter 09-45.