Overview

The Office of Public and Indian Housing (PIH) is taking a more proactive, front-end approach to ensure that incomes are properly verified and rents are calculated correctly. In this endeavor, HUD is focused on developing a cadre of skilled HUD and PHA staff through the delivery of training and technical assistance.

Technical Assistance and Outreach

Initiatives

PIH will provide technical assistance and program support with income verification and rent calculations. The technical assistance will also assist HUD in determining and addressing the root causes of income calculation errors and improper payments in the administration of PIH programs.

PIH Headquarters has implemented four initiatives that will:

1. Provide PHAs with technical assistance to reduce improper payments through the use of HUD's Enterprise Income Verification (EIV) system;
2. Ensure that the right benefits go to the right people;
3. Improve the integrity of data collected and reported in the Public and Indian Information Center (PIC), also known as the Inventory Management System (IMS/PIC);
4. Reduce the occurrence of tenant under reporting of income

Below is the contact information of REAC-designated EIV/Improper Payments staff available to provide PHAs with technical assistance:

Note: EIV/Improper Payments staff does not provide assistance with PIC  issues.  Click here for PIC Help.

Operation D.I.R.E.S (Deceased Individuals Receiving Erroneous Subsidies)

The purpose of this initiative is to reduce the occurrence of providing housing assistance to deceased tenants by using the EIV's Deceased Tenants Report. This report will help PHAs to identify households with deceased tenants and follow-up with the family to ensure correct household composition, as well as correct rental assistance for which the family is eligible to receive is reported to HUD on the form HUD-50058.

Read HUD's Letter sent to affected PHA Executive Directors in April 2012

• Section 8 and Public Housing Programs
• Section 8 Program Only
• Public Housing Program Only

The affected PHAs are required to submit only documentation as requested by HUD to PIH.ImproperPayments@hud.gov by May 31, 2012 for:

1. Section 8 only: Decreased single member households and households in which the head of household is deceased and the remaining household member(s) is the live-in aide and/or family of the live-in aide, or an ineligible household member; and
2. Public Housing & Section 8: Identified deceased tenant that is not deceased.

PHA action is required by May 31, 2012.  Failure to implement corrective action and/or provide required documentation may result in sanctions.  Check here to confirm if action is required by your agency.

Read HUD's letter sent to affected PHA Executive Directors in January and February 2012:

• Section 8 and Public Housing Programs
• Section 8 Program Only
• Public Housing Program Only
• Attachments to Letters:
  • Operation DIRES Guidance
  • Documentation Checklist

The affected PHAs are required to submit only documentation outlined in the Documentation Checklist to PIH.ImproperPayments@HUD.GOV by March 16, 2012 for:

1. Section 8 only: Decreased single member households and households in which the head of household is deceased and the remaining household member(s) is the live-in aide and/or family of the live-in aide; and
2. Public Housing & Section 8: Identified deceased tenant that is not deceased.

PHA action is required by March 16, 2012.  Failure to implement corrective action and/or provide required documentation may result in sanctions.  Check here to confirm if action is required by your agency.

Read HUD's letter sent to affected PHA Executive Directors on October 12, 2011:

• Section 8 and Public Housing Programs
• Section 8 Program Only
• Public Housing Program Only
• Attachments to Letters:
  • Operation DIRES Guidance
  • Section 8 Program
  • Public Housing Program

PHA action is required by December 16, 2011.  Failure to implement corrective action and/or provide required documentation may result in sanctions.  Click here to confirm if action is required by your agency.

Operation C.I.T.I. (Correcting Incorrect Tenant Identifiers)

The purpose of this initiative is to reduce the number of  overdue annual reexaminations and incorrect tenant personal identifiers (surname, date of birth and social security number) by using EIV's Identity Verification Report. This report will help PHAs to identify households whose current annual reexam has not been submitted to the Public and Indian Housing Information Center (PIC) and household members whose identity cannot be verified by the Social Security Administration due to an incorrect or combination of incorrect personal identifiers, and follow-up with the family to ensure accurate personal identifiers are reported to HUD on the form HUD-50058. Correct personal identifiers enable the PHA to obtain employment and income information about each individual from the EIV system.

For the period ending March 31, 2012, read HUD's letter sent to affected PHA Executive Directors on April 23, 2012.

PHA action is required by June 30, 2012.  Failure to implement corrective action and/or provide required documentation may result in sanctions.  Check here to confirm if action is required by your agency.

Read HUD's letter sent to affected PHA Executive Directors on February 16-17, 2012.

PHA action is required by March 30, 2012.  Failure to implement corrective action and/or provide required documentation may result in sanctions.  Check here to confirm if action is required by your agency.

Operation E.D.A. (Eliminating Duplicate Assistance) NEW

The purpose of this initiative is to reduce the number of individuals receiving duplicate rental housing assistance within HUD rental housing assistance programs by using EIV’s Multiple Subsidy Report.  This report will help PHAs identify and follow-up with households and household members that may be receiving duplicate rental housing assistance as evidenced by the individual appearing on a current form HUD-50058 and/or HUD-50059 submitted to HUD systems by PHAs that administer PIH program and owners and agents of Multifamily Housing programs.  This initiative will help to ensure that limited affordable housing and federal dollars serve as many eligible families as possible.

Operation R.I.D. (Resolving Income Discrepancies)

The purpose of this initiative is to reduce the occurrence of tenant under reporting of income by tenants and encourage tenants to make full disclosure of income by using EIV's Income Discrepancy Report. This report helps to alert PHAs of potential tenant under reporting of income in the past 12 months of the last interim or annual reexamination of family income. Resolving income discrepancies has many benefits, such as improving the integrity of tenant reported income, reducing improper subsidy payments, increasing the number of families that can participate in HUD rental assistance programs, and ensuring that limited Federal dollars serve as many families possible.

In the months to come, HUD Headquarters staff will be reaching out to PHAs to provide technical assistance related to the initiatives above, via phone, mail and/or email. If you have questions on how to use EIV effectively to correct problems such as deceased tenants, incorrect personal identifiers, or income discrepancies, please email HUD at PIH.RHIIP.TA@HUD.GOV.

Outreach

The Department is committed to providing PHAs with beneficial information that will assist in the successful implementation of the EIV system in each PHA?s day-to-day operations. Below is useful information:

	September 18, 2008 - EIV Reports to ensure correct family composition and rental assistance
	January 7, 2008 - Deceased Tenant Report to eliminate incorrect rental subsidies for deceased households

PIH EIV Training Sessions

Effective Use of PIH's EIV System

Prior EIV Training Webcasts & Training Materials

Prior to gaining access to and using the EIV system, and as a condition of continued EIV access all PHA & HUD staff are required to participate in HUD-sponsored EIV training. HUD offers Free training via webcasts. If you have questions regarding EIV training sessions, please send your inquiries to PIH.RHIIP.TA@HUD.GOV.

View All EIV training webcasts

October 27-28, 2011 - Initial & Updated Enterprise Income Verification (EIV) System 9.2.1 Training (NEW)

The Office of Public and Indian Housing (PIH) is pleased to offer the latest Initial and Updated Enterprise Income Verification (EIV) System 9.2.1 training via webcast for all PIH EIV system users which was broadcasted on Thursday, October 27, 2011, and Friday, October 28, 2011. You may watch prior webcasts at Webcast Archives.  PIH EIV webcasts that aired prior to October 27, 2011, are obsolete.

All PIH EIV system users will be required to complete the Updated EIV System training segment by April 29, 2012.  New EIV system users are required to complete the October 2011 Initial and Updated EIV system training segments prior to accessing the EIV.

Note: This training is not applicable to program administrators of Multifamily Housing (MFH) programs. Visit MFH EIV training for more information on MFH EIV training.

Training Materials for Updated EIV System 9.2.1 Training (Air Date: October 27, 2011)

• Presentation Slides (Full color, one slide per page)
• Presentation Slides (Black and White, 3 slides per page)

Handouts:

• Trainer's Biography

Training Materials for Initial EIV System 9.2.1 Training (Air Date: October 27-28, 2011)

• Presentation Slides (Full color, one slide per page)
• Presentation Slides (Black and White, 3 slides per page)

Handouts:

• Trainer's Biography
• Refinement of Income & Rent Rule
• HUD Regulations Applicable to EIV
• PIH Notices - EIV Guidance
• HUD EIV Forms

Note: The Presentation Slides are in full color.  Opt to print the presentations in black and white or grayscale to conserve color ink.

Certificate of Completion Information

PIH EIV system users are not required to possess an EIV certificate of completion in order for the individual to be granted access to the EIV system or to be certified for continued EIV system access.  HUD offers the certificate of completion as a courtesy to those PIH EIV system users that desire to receive a certificate of completion.

HUD staff, PHA staff, and PHA-Hired Management Agents and/or PHA-hired Consultants that desire to receive a certificate of completion for the October 2011 training sessions must submit the completed Certificate Request Form for the applicable training session to PIH.RHIIP.TA@HUD.GOV.  HUD will provide an email confirmation receipts of the submitted request.  If you do not receive an email confirmation of your submitted request form, HUD has not received your request.  Please be reminded that HUD will not process incomplete, non-PDF-filled, handwritten, faxed, mailed-in or scanned request forms!

• Instructions for completing the Certificate Request Form
• Certificate Request Form for October 2011 Updated EIV System Training
• Certificate Request Form for October 2011 Initial EIV System Training

May 2, 2011 - Updated EIV System Training [Updated July 1, 2011]

The Office of Public and Indian Housing (PIH) is pleased to offer Updated Enterprise Income Verification (EIV) System 9.2 training via webcast for all PIH EIV system users. This training will provide PIH EIV system users with updated information on new system functions and features which became available to system users on May 2, 2011. EIV system users will also receive guidance for effective use of the various EIV system functions to reduce improper payments within the Public Housing and Housing Choice Voucher programs; and learn how to address and effectively correct program deficiencies to ensure limited federal dollars serve as many families as possible in your community.

You may view the training at HUD webcast archives.  All PIH EIV system users are required to complete Updated EIV System training by October 30, 2011.  Click here to view prior PIH EIV training sessions.

Note: This training is not applicable to program administrators of Multifamily Housing (MFH) programs. Visit MFH EIV Training page for more information on that.

Training Materials for Updated EIV System 9.2 Training (Air Date: May 2, 2011)

PowerPoint Presentation

• PowerPoint Presentation (1 slide per page) 
• PowerPoint Presentation (3 slides per page)
• PowerPoint Presentation (3 slides per page - black and white)

Handouts

• Trainer's Biography
• PIH Notice 2011-02: Guidance for Verification of SSNs, SS and SSI Benefits
• PIH Notice 2010-50: Effective Use of EIV's Deceased Tenants Report
• PIH Notice 2010-19: Administrative Guidance for Effective and Mandated Use of the EIV System
• EIV Tip Sheet: Immigration Report
• Case Study: Income Discrepancy Resolution
• 18 U.S.C. § 1001: Fraud and False Statements
• Form HUD-52675: Debts Owed to PHAs & Terminations

September 23-24, 2010 Initial and Updated EIV System Training

The Office of Public and Indian Housing (PIH) is pleased to offer the following webcast training opportunities for PHAs:

• Updated Enterprise Income Verification (EIV) System 9.1.1 & Security Awareness training (Air Date: September 23, 2010)
• Initial EIV System 9.1.1 training (Air Date: September 24, 2010)

These trainings may be viewed at HUD webcasts page.

All PIH EIV system users will be required to complete Updated EIV System training by April 29, 2011. New EIV system users must complete Annual Security Awareness, Initial and Updated EIV System training prior to gaining access to the EIV system. EIV training provided by 3rd parties does not fulfill the HUD-required training requirement. For additional information, see PIH Notice 2010-19.

[Note: This training is not applicable to program administrators of Multifamily Housing (MFH) programs. Click here for more information on MFH EIV training.]

Training Materials for Updated EIV System 9.1.1 & Annual Security Awareness Training (Air Date: September 23, 2010)

PowerPoint Presentation

	PowerPoint Presentation (1 slide per page)
	PowerPoint Presentation (3 slides per page)

Handouts

	PIH Notice 2010-19
	PIH Notice 2010-9
	PIH Notice 2010-3
	Form HUD-52675
	Form HUD-52676
	Form HUD-52676-Instructions
	Form HUD-52676-Instructions Part 2 (PIH EIV Coordinators)

Training Materials for Initial EIV System 9.1.1 Training (Air Date: September 24, 2010)

PowerPoint Presentation

	PowerPoint Presentation (1 slide per page)
	PowerPoint Presentation (3 slides per page)

Handouts

EIV Tip Sheet - Immigration Report

EIV Training Sessions

The training sessions are available in HUD's webcast archives. If you desire to view the session again or your colleagues were not able to view the session when it initially aired, you may view the archived sessions by clicking on the link below.

EIV Webcasts

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January 28, 2010 - Refinement of Income & Rent Rule & Effective Implementation of the PIH EIV System

The Refinement of Income & Rent Rule and Effective Use of the Enterprise Income Verification (EIV) System training session aired on January 28, 2010.

This training is not a repeat of PIH's September 24, 2009, RHIIP/EIV training session and is required of all PIH EIV system users. PIH EIV users must complete this training by October 30, 2010, as a condition of initial or continued EIV access. If you were unable to view the training on January 28, 2010, you may view it once it is archived in the Webcast Archives.

Training Materials for Refinement of Income & Rent Rule & Effective Implementation of the PIH EIV System (Air Date: January 28, 2010)

	Training Agenda
	Trainer's Biography
	Power Point Presentation   One slide per page   Three slides per page
	Final Rule
	Social Security Numbers
	HUD Guidance: Social Security Numbers
	HUD Regulations
	Case Studies
	Debts Owed to PHAs & Terminations
	PIH EIV Resources

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September 24, 2009 - Updated EIV System 9.0 & Refinement of Income and Rent Rule Training 

The training is available via webcast.

Training Materials for EIV System 9.0 & Refinement of Income and Rent Rule Training (Air Date: September 24, 2009)

	Power Point Presentation
	Debts Owed to PHAs & Terminations Handout
	SSA Form SS-5 Handout
	Citizenship and Immigration Documentation Handout

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February 11 -12, 2009 - Annual Security Awareness & Initial and Updated EIV System Training

Training Materials for Annual Security Awareness & Initial and Updated EIV System Training

Day 2 - February 12, 2009

	PowerPoint Presentation - Day 2 (one slide per page)
	PowerPoint Presentation - Day 2 (handouts - 3 slides per page)
	Social Security Number Codes
	PIH Notice 2008-44
	Request for Social Security Statement (SSA-7004 Form)

Day 1 - February 11, 2009

	Biography of Today's Trainer - Nicole Faison
	PowerPoint Presentation - Day 1 (one slide per page)
	PowerPoint Presentation - Day 1 (handouts - 3 slides per page)
	Federal Register Notice (01/27/2009) - Final Rule: Refinement of Income and Rent Rule
	Federal Register Notice (02/11/2009) - Notice of Proposed Delay: Refinement of Income and Rent Rule
	Application for a Social Security Card (SS-5)
	Tips for Identifying Valid Social Security Cards
	UIV Monitoring Form
	GCN Security Article
	EIV Access Authorization Form

Thank you for participating in this PIH-EIV training session. Should you have any questions related to the EIV training, please email PIH.RHIIP.TA@hud.gov.

Subscribe to the PIH-RHIIP Mailing List to Receive Automatic Mailings of EIV Tips & Guidance

Go to the HUD Mailing List page, double-click on the PIH RHIIP link, and enter your information.