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HUD   >   State Information   >   Mississippi   >   Mississippi Customer Service
Mississippi Customer Service
We Are At Your Service:
The HUD Mississippi Field Office serves the entire State of Mississippi. We are available to serve you Monday through Friday from 8:00 a.m. to 4:45 p.m. Central Standard Time.

We "Put People First" and we are here to serve you. Find out more about our goals and values in our Customer Service Plan. Click here to contact our office in Jackson or for general questions about HUD or its programs.

Let us know if the information on this page is helpful to you in finding services and resources to help meet your needs by giving us your feedback. Click on the link provided within this section or at the bottom of this page to send us a message about how helpful this information has been to you.

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HUD Basics: HUD funding goes to government agencies, housing organizations, nonprofits and private developers that have programs to help people where they live. HUD does not provide direct grants to families or individuals, or direct rental assistance to families and individuals. To inquire about or apply for the following types of assistance, please visit or call your local points of contacts provided below, or contact us and we will be glad to help refer you to the right agency.

Assistance Available [descriptions]:

Quick Links/Phone Contacts:

Advice and Counseling in Mississippi: HUD-approved Housing Counseling Agencies provide advice and counseling on a variety of housing issues including: homeownership, avoiding foreclosure, rental opportunities, homelessness, reverse mortgages, etc. In most cases, their services are FREE or for a small charge. Call (800) 569-4287, then enter your 5 digit ZIP Code to locate the counseling agency nearest you or visit our website.

Avoiding Foreclosure - There are several programs to help you work with your lender to stay in your home or reach other terms to work out other solutions. Don't delay. Here are some resources for you:

Mississippi Home Saver program Mississippi's Home Saver program assists by making mortgage payments for homeowners who have lost their job or experienced a 25% reduction in income through no fault of their own due to the economy, and are at risk of default or losing their home to a mortgage foreclosure. (601) 718-4642

MS Attorney General's Office Receives and investigates consumer complaints.

HOPE Now - A National alliance to help distressed homeowners keep their homes. (888) 995-HOPE (4673)

Making Home Affordable - a resource for loan modification/refinancing tools to help you stay in your home. (888) 995-HOPE (4673)

If you have an FHA-insured mortgage, contact the FHA Servicing/Loss Mitigation Center at (877) 622-8525 or contact our FHA Resource Center at (800) 225-5342 (press option 1). If you don't know whether you have an FHA-insured mortgage, contact your mortgage company and ask if it is an FHA-insured mortgage. They will be able to tell you what type of mortgage you have (e.g., FHA-insured, Fannie Mae, conventional, etc.).

FEDERAL GOVERNMENT AND STATE ATTORNEYS GENERAL REACH $25 BILLION AGREEMENT WITH FIVE LARGEST MORTGAGE SERVICERS 
 
Government Programs - Several other federal agencies provide housing and other types of services. Find out about other government assistance that you may qualify for by visiting: www.benefits.gov.

Grants from HUD - Although HUD does not provide grants directly to individuals, HUD does provide grants to governments, nonprofits, and other eligible grantees who administer various housing and community development programs that individuals may qualify for. To find out if you may qualify for assistance for homeownership assistance or assistance to have your home repaired/rehabilitated or other types of assistance, contact the following HUD grantees. If you do not see your community listed, contact the listing for the Commonwealth.

Community Development Block Grants

HOME Program

Homeless Link

Section 8/Vouchers/Subsidized and Low-Rent Apartments

Rental help - information about housing choice vouchers (Section 8), subsidized apartments, low-rent apartments, and more
Public Housing Customer Service Center at (800) 955-2232 or email

Homeless Programs - HUD has many programs available to help the homeless in Mississippi

HUD's Homeless Assistance page for Mississippi offers available resources.
Homeownership - HUD's FHA offers a variety of Single Family (1-4 units) mortgages to help you buy a home with little money down (about 3 ½ percent). Find out more by calling our FHA Resource Center/Atlanta Homeownership Center (HOC) - (800) 225-5342 and pressing option 3 and then 4; or, go online to find answers to your questions. HUD also provides grants to governments and nonprofits to provide homebuyer assistance, so be sure to visit our Learn About Homeownership page to find out if there is funding available and if you qualify.

HUD Homes for Sale - The sale of HUD homes has been contracted to various companies. You can find the contact information along with a listing of HUD homes for sale on the website. For additional information or assistance, HUD's Atlanta Homeownership Center (HOC) oversees the contracts on all HUD homes and you may contact our FHA Resource Center at (800) 225-5342 (press option 3 and then 2) to speak with a representative.

Working for HUD - If you would like a career with HUD or with the federal government, please visit www.usajobs.gov to look up job openings and apply for a position. All Federal jobs are posted on this website.

Jump to:
Advice and Counseling (HUD-approved)
Avoiding Foreclosure
Homeless Link
Foreclosure (Avoiding Foreclosure)
Government Programs
Grants from HUD for Individuals
Homeless Programs
Homeownership
HUD Frequently Called Telephone Numbers
HUD Homes for Sale
Rental Help
Section 8
Subsidized Apartments
Vouchers
Working for HUD

Contact Us by Phone:

To reach our office, you may call us at (601) 965-4757. You will be prompted to choose from the following program support divisions:

Section 8 Voucher/Public Housing Press 5
List of Subsidized Apts. /Multifamily Housing Press 4
Discrimination/Fair Housing and Equal Opportunity Press 6
Community Planning and Development (CPD) Press 8
Legal Press 9
All Other calls Press 0
  • If you know the extension of the person you are trying to reach, you may dial it at any time.
  • If you do not know the extension, but know the person's last name, press the # key for dial by name directory.
  • To file a complaint, please hang up and dial (800) 955-2232 for the HUD information and Resource Center
  • To reach the Information line, dial (601) 965-4757 (please follow instructions above to reach a program support division.)
  • To file a complaint using the Housing Discrimination Hotline, dial (800) 440-8091, ext. 2493

You may also visit us on our website at www.hud.gov/jackson

HUD Frequently Called Telephone Numbers/Links:

Homeless Link (800) 669-9777
FHA Mortgage Servicing Center (877) 622-8525
HUD-Approved Housing Counseling Agencies (800) 569-4287
HUD Homes for Sale (800) 225-5342 (Option 3 then 2)
HUD's Loss Mitigation (877) 622-8525
MIP Refunds (800) 697-6967
National FHA Servicing Center (877) 622-8525
NOFA Info Center
(Notice of Funding Availability)
(800) 483-8929
Public Housing Resource Center (800) 955-2232
Refunds (Mortgage Insurance Premiums) (800) 697-6967
RESPA Division (Consumer Financial Protection Bureau) (855) 411-2372
Single Family FHA Resource Center (800) 225-5342
Single Family Lender Approval and Recertification (202) 708-3976

HUD Stories in Mississippi

Underwriting and Subsidy Layering workshop to help customers become Homeowners

The HUD Mississippi team joined with trainers from the Mississippi Regional Housing Authorities and the Training and Development Associate firm to exchange knowledge on combining HUD funds with funds from other agencies to help tenants become homeowners.

Find out more about our goals and values in our Customer Service Plan.

Was this page helpful to you? Give us your feedback. Tell us how we could better assist you. Your feedback will help us improve the service that we provide.

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