The Federal Housing Administration’s Office of Multifamily Housing is proactively making changes to better fulfill its mission, while doing more with less. This transformation will help Multifamily better serve its customers and stakeholders, operate more efficiently and consistently, and improve its risk management. These changes are necessary to ensure Multifamily's operating model keeps pace with current market demands, while providing for future flexibility.
Workload sharing to address fluctuations in volume
Workload sharing allows offices, teams, and even managers to distribute workload across the country in both Production and Asset Management. If an office, team, or individual experiences a spike in volume, other offices, teams, or individuals with extra capacity can pick up the work. This will mitigate pressure on staff, and reduce wait time and backlogs for customers. Workload sharing is already being piloted in several hubs, and has received positive feedback from both staff and customers.
Risk-based processing and underwriting in Production
Production applications will be segmented according to risk and complexity, and then assigned to the appropriate underwriter. More experienced underwriters will process riskier, more complex applications. The underwriter will manage the end-to-end review of each application, drawing in technical experts such as construction analysts and appraisers as needed. This approach will increase the efficiency of processing applications, provide improved customer service, and better manage risk.
Account Executive and Troubled Asset Specialist support in Asset Management
This Asset Management model will enable Multifamily experts to better manage risk while creating more manageably scoped roles for staff. Troubled Asset Specialists, a new role, will focus on addressing challenges associated with at-risk assets. Account Executives, today’s Project Managers, will focus on the non-troubled portfolio.
Streamlined organizational model in both headquarters and the field
Multifamily will align its organizational structure as part of this transformation, streamlining decision-making and enhancing accountability.
In headquarters, Multifamily will streamline and focus its structure, with four main offices: Multifamily Production, Asset Management and Portfolio Oversight, Recapitalization, and Field Operations. These changes will reduce duplication and provide better support and service to both the field and external customers and stakeholders.
Multifamily will be simplifying its presence in the field to improve consistency and more closely mirror the regional structure used elsewhere in HUD. Specifically, Multifamily will consolidate 17 hubs into five future hubs. Each hub will also have a satellite location, for a total of ten Multifamily field locations. Those ten locations will be:
New York as the hub and Boston as the satellite office, covering Federal Regions I, II, and III
Atlanta as the hub and Jacksonville as the satellite office, covering Region IV
Chicago as the hub and Detroit as the satellite office, covering Region V
Fort Worth as the hub and Kansas City as the satellite office, covering Regions VI and VII
San Francisco as the hub and Denver as the satellite office, covering Regions VIII, IX, and X
All Multifamily staff will have the opportunity to remain with Multifamily. As a result of these changes, some staff will be asked to relocate and offered relocation benefits, or they may elect to take a buyout, and early retirement if eligible. Some headquarters staff will also receive these options. Multifamily will be providing additional information and support to impacted employees, who can find more information at email@example.com model in both headquarters and
A Message About Our New Organizational Model
Marie Head, Deputy Assistant Secretary, Multifamily Housing