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HUD   >   Program Offices   >   Housing   >   Single Family   >   National Servicing Center   >   HUD Loss Mitigation Training
FHA Servicing & Loss Mitigation 
Classroom and Webinar Training
Early Delinquency Servicing Activities and HUD's Loss Mitigation Training

Classroom Schedule

Training Dates
Registration Deadline
February 28, 2017 – March 1, 2017 January 28,2017 
June 6, 2017 – June 7, 2017 May 6, 2017
August 22, 2017 – August 23, 2017 July 22, 2017

FHA's National Servicing Center offers classroom training at the Oklahoma Field Office in Oklahoma City, OK.  This training is open to HUD-approved mortgagees, HUD-approved Housing Counselors, and Nonprofit Housing Counselors.  For-profit Housing Counselors are not permitted to attend this training. The training covers a broad range and includes full coverage of the Single Family Housing Policy Handbook 4000.1, Servicing and Loss Mitigation Section, including:  Delinquencies, Defaults, Mortgage Collection Activities and  HUD's Loss Mitigation Waterfall Program.  Additionally, overviews will be presented pertaining to Extension of Time Requests and Variances and the Single Family Default Monitoring System. 

There is no registration fee. Space is limited to 45 participants; registration is first come, first served.  "Duplicate" registrations will not be permitted.  Class sign-in begins at 8:00 a.m.  The classroom training will begin promptly at 8:30 a.m. and continue to 4:00 p.m. each day.  Dress is business casual.

For technical issues with the registration process, please email:  hud-it@novadconsulting.com.

Should you not be able to attend after registering, or if you have any questions, please email: eclass@hud.gov.


Webinar Schedule

All participants must register via the registration links below. We encourage all staff engaged in the Loss Mitigation process from collections to claims to attend. These webinars provide a detailed overview of HUD’s Loss Mitigation options and process workflows.  ALL REGISTRATION REQUESTS MUST BE SUBMITTED AT LEAST 1 HOUR PRIOR TO THE START OF THE WEBINAR. 

Webinar Title:

Webinar III: HUD Loss Mitigation – Home Disposition Options

Date/Time:

Wednesday, January 11, 2017 2:00 PM - 4:00 PM EST

Event Location:

On-line Webinar - No Fee

Registration Link:

https://attendee.gotowebinar.com/register/4882526897205050881

Description:

The Federal Housing Administration’s (FHA) National Servicing Center will provide guidance on HUD’s Loss Mitigation Home Disposition Options: The Pre-Foreclosure Sale Program and Deed-in-Lieu. Topics include: the features and benefits of each loss mitigation home disposition option; how to review, qualify, and process each option; and the actions required to comply with HUD.

Special Instructions:

This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov


Webinar Title:

Webinar IV: Neighborhood Watch System - Servicer Tools

Date/Time:

Wednesday, January 18, 2017 2:00 PM - 4:00 PM EST

Event Location:

On-line Webinar - No Fee

Registration Link:

https://attendee.gotowebinar.com/register/4670697186021040385

Description:

The Federal Housing Administration’s (FHA) National Servicing Center will provide an overview of how FHA-Approved Servicers can utilize HUD’s Neighborhood Watch system.  Topics include: system access; servicing reports available; and how to utilize the case detail information available in Neighborhood Watch with the Loss Mitigation review process.

Special Instructions:

This webinar is open to FHA-Approved Servicers and FHA-Approved Housing Counselors.  A valid company email address and the FHA 5-digit Lender and/or Agency ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov


Webinar Title:

Webinar V.1: SFDMS - Reporting Basics

Date/Time:

Wednesday January 25, 2017 2:00 PM - 4:00 PM EST

Event Location:

On-line Webinar - No Fee

Registration Link:

https://attendee.gotowebinar.com/register/5120798763525601537

Description:

FHA's National Servicing Center will provide guidance to FHA Servicers covering the basics of reporting information on defaulted FHA loans to HUD through the Single Family Default Monitoring System (SFDMS). Topics include: deadlines; EDI files vs. manual reporting; and reporting resources.

Special Instructions:

This webinar will focus exclusively on SFDMS reporting requirements and is open to all FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov


Webinar Title:

Webinar V.2:  SFDMS - Reporting Examples

Date/Time:

Wednesday, February 1, 2017 2:00 PM - 4:00 PM EST

Event Location:

On-line Webinar - No Fee

Registration Link:

https://attendee.gotowebinar.com/register/1646965442846415873

Description:

The Federal Housing Administration’s (FHA) National Servicing Center will provide FHA-Approved Servicers an opportunity to review various default scenarios and the SFDMS reporting that should be associated with each scenario. Examples will include: Default, Loss Mitigation; Bankruptcy; and Foreclosure.

Special Instructions:

This webinar will focus exclusively on SFDMS reporting requirements and is open to all FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov


Webinar Title:

Webinar V.3:  SFDMS - Errors

Date/Time:

Wednesday, February 8, 2017 2:00 PM - 4:00 PM EST

Event Location:

On-line Webinar - No Fee

Registration Link:

https://attendee.gotowebinar.com/register/4198297512705342977

Description:

The Federal Housing Administration’s (FHA) National Servicing Center will provide FHA-Approved Servicers the opportunity to review what causes fatal and non-fatal errors in SFDMS reporting, and what can be done to prevent or fix the problems.  Servicers will also learn how SFDMS reporting affects their TRS II score.

Special Instructions:

This webinar will focus exclusively on SFDMS reporting requirements and is open to all FHA-Approved Servicers.  A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please e-mail:  Stacey.a.brown@hud.gov


Webinar Title:

Webinar VI: HUD Extension of Time and Variance Request System (EVARS) Training

Date/Time:

Wednesday, February 15, 2017 2:00 PM - 4:00 PM EDT

Event Location:

On-line Webinar - No Fee

Registration Link:

 https://attendee.gotowebinar.com/register/2639173531844592129

Description:

The Federal Housing Administration’s (FHA) National Servicing Center will enhance the Lender's understanding of HUD's minimum time requirements for submission of an extension of time request, as well as the Lender’s understanding of when a variance from HUD’s policy is required.  Topics to be covered include:  types of extensions and variances; events that affect the First Legal Deadline; system access; and how to submit both an Extension of Time Request and Variance.

Special Instructions:

This webinar is open to all FHA-Approved Servicers. A valid company email address and the FHA 5-digit Lender ID are required at the time of registration.  For additional information, please email:  Stacey.a.brown@hud.gov

NSC Training News
At this time, only the "Extension of Time Requests and Variances (Module 9)" is available from the EClass system. All other modules are temporarily unavailable. We apologize for the inconvenience.

The EClass System provides web-based training to HUD-approved loan servicers and Housing Counseling Agencies, nonprofit Housing Counseling Agencies, and HUD staff, including FHA's Home Affordable Modification Program.   Read Mortgagee Letter 09-45.